Answers, not tickets

Support

White glove support from experts who understand your business, systems, and regulatory requirements. Whether it is day-to-day troubleshooting or adapting to market and rule changes, you get practical answers, not generic responses. 

Support that fits

Operational stability

Our focus is on keeping your operations stable and running smoothly, without disruption.

Support with context

We understand

We know speed, accuracy, and continuity matter. That is why our support is delivered by experts who know your environment, ensuring faster, smoother resolutions.

Support you can trust

Smooth operations

Connect your way

Seamlessly simple

Most exchanges use variations of the FIX protocol. BroadPeak provides low-latency connections that are easily translated into formats you can actually use…. think xml, json, csv.

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24/7

Follow-the-sun model

x%

Tickets resolved on 1st contact

1hr

Average initial response time

99.9%

System uptime – client environment

Ready for anything

Deploy with confidence

Our secure managed hosting on AWS uses Virtual Private Clouds (VPCs) for robust protection, while easy-to-build data streaming ETL pipelines move data seamlessly to Redshift or Snowflake through a low-code interface.

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Perspectives

Insights

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Exchange connectivity: Why FIX alone is not enough

The FIX engine is the foundation of exchange connectivity. It is a well-established messaging standard,...
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Data orchestration: SaaS vs legacy systems

Modern trading demands real-time clarity, data orchestration eliminates delays, duplication, and costly operational blind spots....
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Chaos to control: Tackling compliance, data integration, and IT overload in global operations

How can trading firms stay in control when facing fragmented data, false positives, and outdated...

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