Answers, not tickets

Support

White glove support from experts who understand your business, systems, and regulatory requirements. Whether it is day-to-day troubleshooting or adapting to market and rule changes, you get practical answers, not generic responses. 

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Support that fits

Operational stability

Our focus is on keeping your operations stable and running smoothly, without disruption.

Support with context

We understand

We know speed, accuracy, and continuity matter. That is why our support is delivered by experts who know your environment, ensuring faster, smoother resolutions.

Support you can trust

Smooth operations

Connect your way

Seamlessly simple

Most exchanges use variations of the FIX protocol. BroadPeak provides low-latency connections that are easily translated into formats you can actually use…. think xml, json, csv.

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24/7

Follow-the-sun model

x%

Tickets resolved on 1st contact

1hr

Average initial response time

99.9%

System uptime – client environment

Ready for anything

Deploy with confidence

Our secure managed hosting on AWS uses Virtual Private Clouds (VPCs) for robust protection, while easy-to-build data streaming ETL pipelines move data seamlessly to Redshift or Snowflake through a low-code interface.

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Perspectives

Insights

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Trade surveillance is not a box-ticking exercise

Compliance sets the boundaries for trading activity. Rules and limits are not there to restrict...

Nodal Exchange collaborates with BroadPeak to accelerate onboarding and expand market access

By leveraging BroadPeak’s direct API connectivity and integration technology, Nodal has accelerated onboarding for participants,...
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The new battleground for operational alpha in commodity markets

The foundation of operational alpha lies in the ability to process, integrate, and act upon...

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